Terms

1. Acceptance of Terms

By engaging with TOBY/CARPENTER, you confirm that you’ve read, understood, and accepted these Terms. If you’re entering into this agreement on behalf of an organisation or company, you confirm you have the authority to bind them.

We reserve the right to amend these Terms at any time. Any changes will take effect upon being posted here. Continued use of our services after an update will be considered acceptance of the revised Terms.

2. User Responsibilities

You agree to use our services lawfully and ethically. You must not:

• Interfere with or disrupt our website or its associated systems
• Misuse content, branding, or intellectual property
• Attempt to gain unauthorised access to any portion of our site or services

You're responsible for maintaining the security of your account information. If you suspect unauthorised access or unusual activity, you must notify us immediately.

TOBY/CARPENTER reserves the right to suspend or terminate access to our services if these Terms are violated.

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3. Payments and Subscriptions

Some services provided by TOBY/CARPENTER require payment or recurring subscriptions, outlined in a formal proposal or agreement.

• All payments are processed via secure third-party platforms. We are not liable for issues arising from those platforms.
• Payment terms and schedules are outlined in project agreements. Delayed payments may result in project pause or termination.
• Subscription services (if applicable) renew automatically unless cancelled in accordance with our cancellation policy.
• Fees are non-refundable except where required by UK law.

TOBY/CARPENTER reserves the right to adjust pricing. You will be informed in advance and have the option to terminate services before new pricing takes effect.

4. Intellectual Property

All content on this website — including visuals, code, copy, and brand materials — is the intellectual property of TOBY/CARPENTER unless otherwise stated.

• You may not reproduce, repurpose, or distribute any content without written permission.
• Client work remains property of TOBY/CARPENTER until full payment has been received.
• After full payment, the client is granted a license to use the final delivered work. TOBY/CARPENTER retains the right to showcase work in portfolios unless otherwise agreed in writing.

If you believe your intellectual property rights have been violated, please get in touch so we can investigate promptly.

5. Limitation of Liability

All services are delivered “as is” and “as available.” TOBY/CARPENTER makes no guarantees that your website or design will be error-free, uninterrupted, or always available.

To the fullest extent permitted by law, TOBY/CARPENTER is not liable for:

• Loss of data
• Lost revenue or business opportunities
• Third-party errors (e.g. hosting providers, plugin providers)
• Indirect, incidental, or consequential damages

Our total liability shall not exceed the amount you paid for our services in the previous six months.

6. Governing Law & Dispute Resolution

These Terms are governed by the laws of England and Wales. Any dispute will be resolved through informal resolution first where possible. If that fails, disputes will be resolved in the courts of England and Wales.

All claims must be brought individually — not as part of a class or group action.

If any section of these Terms is held to be unenforceable, the remainder shall remain in effect.